Refund Policy

Refund Policy

At Netxperia, customer satisfaction is our priority. We strive to provide reliable software solutions and quality services. Please read our refund policy carefully before purchasing any subscription or service.

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1. Subscription Payments

All subscription fees are charged according to the selected plan. Once a subscription has been activated and services have been made available, payments are generally non-refundable unless otherwise specified in this policy.

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2. Eligible Refunds

Refund requests may be approved under the following circumstances:

• Duplicate payment for the same subscription.
• Payment deducted but subscription was not activated.
• Technical issue caused by our system that prevents service activation.
• Incorrect billing or accidental overcharge.

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3. Non-Refundable Situations

Refunds will not be provided in the following situations:

• Change of mind after purchasing.
• Partial use of the subscription period.
• Failure to cancel automatic renewal before the renewal date.
• Violation of our Terms & Conditions.
• Incorrect information entered by the customer.

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4. Subscription Cancellation

Customers may cancel their subscription at any time from their account dashboard or by contacting our support team. Cancellation prevents future billing but does not automatically qualify for a refund of previous payments.

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5. Refund Processing

Once your refund request has been reviewed and approved, the refund will be processed to the original payment method within 7–10 business days. Processing time may vary depending on your bank or payment gateway.

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6. Payment Gateways

Payments made through third-party payment gateways are subject to their own processing timelines and policies. We are not responsible for delays caused by banking institutions or payment providers.

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7. Contact for Refund Requests

To request a refund, please provide the following information:

• Registered Name
• Registered Email Address
• Order / Invoice Number
• Payment ID / Transaction ID
• Reason for Refund Request

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8. Policy Updates

We reserve the right to update or modify this Refund Policy at any time. Any changes will be published on this page with the updated revision date.

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